Group Dispatch: FAQs

What happens if an order or dispatch fails?

Read here: Group Dispatch: Handling failed orders

Why did an order not dispatch as a group?

Although Group Dispatch aims to streamline operations in-store by grouping orders sent within your selected timeframe, in certain instances, orders may be sent to the kitchen separately.

One example of this is orders placed through loyalty or with discounts will be dispatched separately as they may interfere with different POS systems.

Where can I find information about a Group Dispatch in Admin?

You can go to your store’s Group Dispatch page:<locationid>/group-dispatch-summary


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