Configure holidays

Happy Holidays! Happy Easter! Merry Christmas! Happy New Year and... all the rest. 

Holidays are an important time for businesses & if your store is operating over the holiday period, you will need to set up store closures and/or surcharges in Mobi2Go to cover the extra costs that will be incurred.

Remember

Store hours are set at a Store level, not at a Head Office level (unless you are a single-store Head Office.) If you are at a Head Office level, please ensure your stores are all aware of the changes required for holidays.

 

Setting a Surcharge

  1. In Mobi2Go (from the store level) click SETTINGS from the grey navigational pane
  2. In Settings locate Holidays on the right-hand side of the page
  3. Next to Holidays click EDIT
  4. In Holidays click ➕ ADD
  5. Click Add Surcharge
  6. From the left-hand side under Date click on the current date to pop open the calendar
  7. Find & select the date that you would like the surcharge to be applied to
  8. Under Surcharge, click in the field to enter a value
  9. A surcharges can be either a percentage (e.g. 15% of the order total) or a fixed amount (e.g. $15)
  10. Click SAVE to submit the changes
  11. Alternatively click  to clear the changes & press SAVE to submit the cancellation

 

Setting a Holiday Closure

  1. In Mobi2Go (from the store level) click SETTINGS from the grey navigational pane
  2. In Settings locate Holidays on the right-hand side of the page
  3. Next to Holidays click EDIT
  4. In Holidays click ➕ ADD
  5. Click Store is Closed
  6. From the left-hand side under Date click on the current date to pop open the calendar
  7. Find & select the date that you would like the surcharge to be applied to
  8. Click SAVE to submit the changes
  9. Alternatively click  to clear the changes & press SAVE to submit the cancellation

 

Setting Holiday Hours

  1. In Mobi2Go (from the store level) click SETTINGS from the grey navigational pane
  2. In Settings locate Holidays on the right-hand side of the page
  3. Next to Holidays click EDIT
  4. In Holidays click ➕ ADD
  5. Click Adjust Opening Hours
  6. From the left-hand side under Date click on the current date to pop open the calendar
  7. Find & select the date that you would like the adjusted hours to be applied to
  8. On the right-hand side, set the opening & closing dates in the field by entering a value
  9. Ensure to click the AM or PM next to the time, to set the correct 12-hour time
  10. Click SAVE to submit the changes
  11. Alternatively click  to clear the changes & press SAVE to submit the cancellation

Key Points

  • When adding a new hours override, the default hours shown are not the existing opening hours the location already has for that day
  • Overrides here apply to all opening hours types: pickup, delivery, and eat-in
  • Hours overrides support spillover to the next day just like opening hours do; if a store wishes to stay open until 2am the night of a holiday, they may do so
  • Opening hours overrides for a given day do not affect hours spillover from the previous day. So in the example above, if the store were usually open until 2:00am the night of the 23rd, the override in the screenshot above would not stop that from happening as usual. If a store wishes to close earlier the previous day, they need to add an additional override for that day as well
  • The storefront adjusts available time slots to match the hours override, but does not automatically give an indication that hours are different on a given day; it is up to the store to communicate their adjusted hours to customers as they see fit.

Pro Tip

If you require assistance with setting up holiday hours in advance, please feel free to contact our Support team.

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