In Mobi2Go, the flexibility to change the status of your store or to change the Order Wait Times in real-time is as easy as logging into your Dashboard & flicking a switch.
Depending on whether you are just getting set up, going through on-site renovations, need to close the store for a holiday/emergency or whether you have completed testing and are ready to go live - you have the power to update the status of your store.
Active means that your store is up & running. Congrats! Customers on the website can see the store is Online and they will be able to order from your store. The Active status should be enabled as soon as you're ready to start processing real orders from your customers.
Inactive means that your store is not trading & is unable to take orders. If you receive order failures, this should be one of the first items to check. Otherwise you can use Inactive if there is an emergency or a day where you are not taking online orders from your store. Mobi2Go allows you to easily deactivate your store until you are ready to jump back into online ordering.
A store can also become Inactive if the website fails to connect to POS multiple times. If a store is Inactive, it can still be seen by users on the website with an Inactive status.
When the store is set to Inactive, you have the ability to leave a message to let your customers know what's going & when you might be open again.
For example: "Our internet is down at the store, please call to order."
Hidden means that the store is not active and cannot be selected to order from by a customer on the website. The Hidden status is perfect when setting up a store in the background or if you are making changes (to the menu or the website design itself for example) and don't want your customers to see it yet.
Otherwise Hidden is generally used if a store is no longer in use or is closed (e.g. when a franchise location is closed, this will hide them from location listing.)