Configure Billing details

As the owner of your company (or store), one of the key responsibilities is ensuring that your Billing details for using Mobi2Go are up-to-date & correct. Failure to do so, could result in your store being suspended, disrupting your ability to trade online.

In Mobi2Go, there are a couple of ways that you can billed; Credit Card or Direct Debit.

Direct Debit

  1. To setup or update a direct debit (Australia and New Zealand only), download the direct debit authority form (AU or NZ)
  2. Fill out the form
  3. Once the form is completed, forward it onto our Support team
  4. When we've received the completed form, we will process it & update your account

💡 Pro Tip: You can switch from Direct Debit to Credit Card at any stage.

 

Credit Card

  1. To add or update credit card details, go to Settings
  2. Scroll down to Billing. Click on Billing to access the Billing Overview page
  3. Next to the current card details, click Update Card
  4. Enter your new card details & click Update

 

Update your Billing Details

The email address set in Billing Details will receive all billing information for your Mobi2Go store.

  1. To update this email address (or other details), navigate to the admin section of your store by clicking on Settings
  2. In the Settings page, scroll down to Billing & click Edit 
  3. From the Billing Details heading click Edit 
  4. Update your billing details ie. email address, phone number etc.
  5. Once all changes are completed, click Save

billing-settings.gif

 

Know your Billing Date

In order to make sure you have sufficient funds in your bank/on your card each month, you can check your Billing Details section to confirm the next billing date and what date each month the funds will be withdrawn each month. 

  1. Navigate to the admin section of your store by clicking on Settings
  2. In the Settings page, scroll down to Billing & click Edit 
  3. On the Billing Overview page, navigate to Billing Details 
  4. Take note of the dates listed

 

 

View or Download an Invoice 

As you are invoiced for using Mobi2Go, you will have a record of payments from your account and will be able to download those, in case you need to show them to your accountant. 

The good thing is, everything that you need for billing, is in the Billing Details section & downloading/viewing invoices is no exception. 

  1. Navigate to the admin section of your store by clicking on Settings
  2. In the Settings page, scroll down to Billing & click Edit 
  3. On the Billing Overview page, scroll down to Receipts
  4. To View, locate the invoice date (or receipt #) & click View Online 
  5. To Download, locate the invoice date (or receipt #) & click Download as PDF

 


💡 Pro Tip: You can also view and/or download all your invoices from the Billing Overview page

🛑 Remember: Please ensure your billing details are correctly setup and a billing method is loaded. Not doing so could result in your Store being suspended.

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