Types of Refunds
Refunds for Mobi2Go orders can be broken down into 2 groups:
- Mobi2Go - Payments made through Mobi2Go Payments
- Third party - Any other payments
⚡ If you are using any other Third party payment gateway, you will need to contact the provider to organise the refund, as Mobi2Go doesn't have access or authority to do so.
🚀 If you use Mobi2Go Payments, then good news! You can refund a full order yourself, in the Mobi2Go admin site. And we (Mobi2Go) can process a partial refund for you.
If you have any questions or concerns regarding your Payment gateway or refund process, please feed free to contact our Support team and we will be more than happy to help.