Types of Refunds
Refunds for MOBI orders can be broken down into 2 groups:
- MOBI - Payments made through MOBI Payments
- Third party - Any other payments
⚡ If you are using any other Third party payment gateway, you will need to contact the provider to organise the refund, as MOBI doesn't have access or authority to do so.
🚀 If you use MOBI Payments, then good news! You can refund a full order yourself, in the MOBI admin site. And we (MOBI) can process a partial refund for you.
If you have any questions or concerns regarding your Payment gateway or refund process, please feed free to contact our Support team and we will be more than happy to help.