How to delete a customer’s data

GDPR refers to this as a “right to be forgotten” request.

When a customer requests that you delete the data you have about them, some of that data may be held in Mobi2Go.

Your first step is to confirm their request, you need to be sure that the customer is who they say they are and that they want this request fulfilled. The simplest way to do this is to ask them to respond to your confirmation via the email address or phone number that they have on file. Your business may have a more robust process to confirm customer requests.

Once your customer has confirmed, please contact support@mobi2go.com with details about the customer and say that they would like their information deleted.

We’ll follow up once complete.

Please note that you’ll have to ensure you fulfil the same request with all systems your business uses (eg POS, marketing, etc).

Learn more about the GDPR and your restaurant.

Have more questions? Submit a request

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