How to obtain all data on a customer

GDPR refers to this as a “data subject” request.

When a customer requests that you send them all data you have about them, some of that data may be held in Mobi2Go.

Your first step is to confirm their request, you need to be sure that the customer is who they say they are and that they want this request fulfilled. The simplest way to do this is to ask them to respond to your confirmation via the email address or phone number that they have on file. Your business may have a more robust process to confirm customer requests.

Once your customer has confirmed, please contact with details about the customer and say that they would like to see their information deleted.

We’ll follow up with all the data this customer has in Mobi2Go. You can then send this onto your customer who submitted the request.

Please note that you’ll have to ensure you fulfil the same request with all systems your business uses (eg POS, marketing, etc).

Learn more about the GDPR and your restaurant.

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