Mobi2Go uses a number of vendors to support the delivery of our services. In respect to GDPR these vendors are known as subprocessors.
With GDPR rules & regulations coming into effect, this article will explain the identity, location, and role of each subprocessor we use.
Some subprocessors only receive information about our clients (restaurants and their staff), while other subprocessors may receive information about our clients and their customers (customers of the restaurants.)
Mobi2Go requires that any subprocessor meet the requirements and obligations under GDPR, as well as those requirements of our local authority (New Zealand.)
We have established Data Processing Agreements (DPA’s) with all of our subprocessors; this ensures your personal information is collected, stored and processed in a legal manner.
For more information on how GDPR may affect your restaurant, check out this article.
Subprocessor list
All subprocessors listed below can have access to client data. Those that only have access to customer data are noted. Many of the systems that have access to customer data will only receive customer data in certain circumstances.
For example: Customer information is not in Zendesk or Intercom by default, however a client may mention particular customer information to troubleshoot a situation.
| Entity | Role | Customer Data | Location |
|---|---|---|---|
| Amazon Web Services, Inc. | Infrastructure | ✔︎ | United States |
| Backblaze, Inc. | Backups | ✔︎ | United States |
| Google LLC | Communications, Analytics | ✔︎ | United States |
| Intercom, Inc | Support | ✔︎ | Ireland |
| Mailgun Technologies, Inc | Email notifications | ✔︎ | United States |
| Raygun Limited | Monitoring | ✔︎ | New Zealand |
| SendGrid, Inc. | Email notifications | ✔︎ | United States |
| Slack Technologies, Inc. | Communications | ✔︎ | United States |
| Stripe Payments Europe, Ltd. | Payments | ✔︎ | Ireland |
| Trello, Inc. | Workflow | ✔︎ | United States |
| Twilio, Inc. | SMS notifications | ✔︎ | United States |
| Zendesk, Inc. | Communications | ✔︎ | United States |
| Aircall | Voice communications | France | |
| Atlassian Pty Ltd | Status notifications | Australia | |
| AutopilotHQ, Inc. | Sales | United States | |
| ChartMogul Ltd | Analytics | United Kingdom | |
| Heap Inc. | Analytics | United States | |
| Hello Bar LLC | Communications | United States | |
| Salesforce.com, Inc | Sales | United States | |
| Wootric, Inc. | Surveys | United States |
Mobi2Go Partners
Mobi2Go also integrates with many partners to make it easier to manage your restaurant, for example:
- POS systems
- Payment gateways
- Delivery systems
- Loyalty and Marketing systems
Remember
In regards to GDPR, it is a restaurant’s responsibility to ensure that the systems they use alongside Mobi2Go are GDPR compliant; e.g. Your POS system and your marketing system.
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