Mobi2Go’s vendors / subprocessors (GDPR)

Mobi2Go uses a number of vendors to support the delivery of our services. In respect to GDPR these vendors are known as subprocessors.

The following page explains the identity, location, and role of each subprocessor we use.

Some subprocessors only receive information about our clients (restaurants and their staff), while other subprocessors may receive information about our clients and their customers (customers of the restaurants).

Mobi2Go requires that any subprocessor meet the requirements and obligations under GDPR, as well as those requirements of our local authority (New Zealand). We have established Data Processing Agreements (DPA’s) with all of our subprocessors, this ensures your personal information is collected, stored and processed in a legal manner.

Subprocessor list

All subprocessors listed below can have access to client data. Those that only have access to customer data are noted. Many of the systems that have access to customer data will only receive customer data in certain circumstances. For example, customer information is not in Zendesk or Intercom by default, however a client may mention particular customer information to troubleshoot a situation.

Entity Role Customer
Data
Location
Amazon Web Services, Inc. Infrastructure ✔︎ United States
Backblaze, Inc. Backups ✔︎  United States 
Google LLC Communications, Analytics  ✔︎ United States 
Intercom, Inc Support ✔︎ Ireland
Mailgun Technologies, Inc Email notifications ✔︎  United States
Raygun Limited Monitoring ✔︎  New Zealand
SendGrid, Inc. Email notifications  ✔︎  United States 
Slack Technologies, Inc. Communications  ✔︎  United States 
Stripe Payments Europe, Ltd.  Payments  ✔︎  Ireland 
Trello, Inc. Workflow ✔︎  United States 
Twilio, Inc. SMS notifications ✔︎  United States
Zendesk, Inc. Communications ✔︎  United States 
Aircall Voice communications   France
Atlassian Pty Ltd Status notifications    Australia
AutopilotHQ, Inc. Sales   United States
ChartMogul Ltd Analytics   United Kingdom 
Heap Inc. Analytics    United States 
Hello Bar LLC Communications    United States 
Salesforce.com, Inc Sales    United States 
Wootric, Inc. Surveys    United States 

 

Mobi2Go Partners

Mobi2Go also integrates with many partners to make it easier to manage your restaurant, for example:

  • POS systems
  • Payment gateways
  • Delivery systems
  • Loyalty and Marketing systems

In regards to GDPR, it is a restaurant’s responsibility to ensure that the systems they use alongside Mobi2Go are GDPR compliant (for example, your POS system and your marketing system).

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