Dynamic Wait times

Last updated August 23, 2024 20:47

Wait times give you the ability to control time in MOBI. Dynamic Wait times take it a step further by setting shorter wait times for orders that can be prepared quickly, and longer wait times for orders that require extra time.

What separates Wait times from Dynamic Wait times is that Dynamic Wait times are set by tags at either a menu level or a product level.

Note

Default wait times for pick up and delivery are set at the store level. Dynamic Wait times are controlled at a Head Office level via the Menu Editor.

Examples of Dynamic Wait times

The store’s pick up wait time is 20 minutes. Mains take 10 minutes each to make, so staff can comfortably make 2 but can’t make 5 of them. If a customer orders 5 mains and those products are tagged with wait-time-add-10m, then this means a calculated wait time of 50 minutes. The system then takes the max of the calculated wait time and the store’s pick up time. In this instance, the order is placed with a 50 minute pick up time.
The store has a catering platter that needs 2 hours prep. If this product is tagged with wait-time-minimum-2h then the pick up time will be at least 2 hours. This isn’t cumulative, so if the customer orders 2 of these products, the wait time is still at least 2 hours.
Very large orders really can’t be done that day. The store’s menu is tagged with wait-time-minimum-next-day-if-at-least-500 so if an order is over $500 then this pushes the order to tomorrow.
The store has a catering menu and an express menu. Catering orders are need to be 48 hours in advance so that menu is tagged with wait-time-minimum-48h.

Menu tags

Menu level tags can be added via the Menu Editor.

At a Head Office level, click on Menu in the grey navigational pane
In Menu Management, ensure you are in Menus by clicking MENUS under the Menu Management heading
In MENUS, click on the desired menu e.g. Dinner menu
This will take you to Edit Menu mode
Add the desired tag into the Tag field
Click Save to submit your changes to the menu

Product tags

Product level tag can be added by going to your Menu management go to product, click on the desire product and add it on the tag field.

Product level tags can be added via the Menu Editor.

At a Head Office level, click on Menu in the grey navigational pane
In Menu Management, ensure you are in Products by clicking PRODUCTS under the Menu Management heading
In PRODUCTS, search for & then click on the desired product e.g. Slow cooked stew
This will take you to Edit Product mode
Scroll down under PLU to add the desired tag into the Tag field
Click Save to submit your changes to the product

Commonly used Dynamic Wait Time tags

wait-time-add-*

Using wait times (i.e. <= 6 hours ahead) or using earliest-expected-at (i.e. > 6 hours ahead) on products and menus.

Tag	Description	Example
wait-time-add-Xm	adds X minutes per product to the calculated wait time	wait-time-add-10m
wait-time-add-Xh	add X hours per product to the calculated wait time	wait-time-add-48h
wait-time-add-Xh-if-at-least-Y	add X hours to the calculated wait time if the order is over Y dollars in value	wait-time-add-24h-if-at-least-500
wait-time-add-Xm-for-delivery	add X minutes per product to the calculated wait time if the order method is delivery	wait-time-add-20m-for-delivery

wait-time-minimum-*

Using wait times (i.e. <= 6 hours ahead) or using earliest-expected-at (i.e. > 6 hours ahead) on products and menus.

Tag	Description	Example
wait-time-minimum-Xm	ensures the wait time is at minimum X minutes	wait-time-minimum-10m
wait-time-minimum-Xh	ensures the wait time is at minimum X hours	wait-time-minimum-48h
wait-time-minimum-next-day	ensures orders can only be placed for the start of the next day	wait-time-minimum-next-day
wait-time-minimum-next-X-days	ensures orders can only be placed for the start of the day after next	wait-time-minimum-next-2-days
wait-time-minimum-next-day-if-after-Y	ensures orders can only be placed for the start of the next day if the current time is after Y time (format is 13:00 for 1pm).	wait-time-minimum-next-day-if-after-1300
wait-time-minimum-next-day-between-X-Y	ensures orders can only be placed for the start of the next day if the current time is between Y time & X time (format is 24 hour time; 13:00-23:59)	wait-time-minimum-next-day-between-1300-2359
wait-time-minimum-Xh-if-at-least-Y	ensure the wait time is at minimum X hours if the order is over Y dollars in value	wait-time-minimum-24h-if-at-least-500

Need to Know: Dynamic tags

Wait time for an order will be the greatest of the following, up to a maximum of 6 hours:

the original wait time
the largest wait-time-minimum-* wait time specified on the products and the menu
the sum of the wait-time-add-* wait time specified on the products and the menu

Earliest expected at will be the greatest of the following, when the wait time as at least 6 hours:

the original earliest expected at
the largest wait-time-minimum-* wait time specified on the products and the menu
the sum of the wait-time-add-* wait time specified on the products and the menu

Remember

Be careful when using this feature. If dispatch schedule holding is used, this can be problematic as the order will be dispatched at the expected time less the wait time, so your restaurant may not have enough warning regarding making the order.