Clear your cookies & browser cache

Most websites these days use some form of cookies, including Mobi2Go. We use them in order to bring you & your customers the best experience possible when using our platform.

As great as cookies are, over time the temporary browsing data like cookies & browser cache, can accumulate & actually cause problems to your browsing experience. This can also be known as bad cache.

Some examples of this may be when you see Page cannot be found displayed or encounter other strange behaviour, like a form keeping old/previous data or not submitting at all.

One sure-fire way is to reset your browsing temporary data by manually clearing your cookies & browser cache. Depending what browser you are using, how to complete that task may look a little different.


What are Cookies?

A Cookie, is a delicious treat and it is also a small file that gets created by a web browser (e.g. Chrome, Firefox etc.) at the request of a web site (e.g. Mobi2Go) that is stored on a computer. These files generally store user-specific information such as selections in a form, order checkout contents, or authentication data to ensure your session is secure. Most browsers will normally clear cookies that reach a certain age, or the cookie will expire after the session has concluded, but clearing them manually may solve problems with the website like Mobi2Go, or your browser.

What is Browser Cache? 

Whenever you load a page through a web browser (e.g. Chrome, Firefox etc.) it loads the files that are stored on the website. The browser does this to try to make your life easier in future by caching it (also known as keeping for later) so that it doesn't have to keep retrieving the same files (images, assets etc.) from the remote server, every time you go back, forward or reload the page. This helps to ease the load on the server & ensures your browsing experience is smooth, fast & intuitive. We recommend periodically clearing the cache in your browser to allow it to function more efficiently.


How to Clear

Google Chrome
  1. On your computer, open Chrome
  2. On your browser toolbar, click more and then More Tools and then Clear Browsing Data
  3. In the "Clear browsing data" box, click the check boxes for Cookies and other site data and Cached images and files
  4. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything
  5. Click Clear browsing data
  6. Exit/Quit all browser windows and re-open the browser
Mozilla Firefox
  1. From the History menu, select Clear Recent History.(If the menu bar is hidden, press Alt to make it visible)
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items
  4. Click Clear Now
  5. Exit/Quit all browser windows and re-open the browser
Microsoft Edge
  1. Open Microsoft Edge Browser and click on the Hub icon (three horizontal lines at top bar) and then click History Icon
  2. Now click “Clear all history“
  3. Now select “Cookies and saved website data” and “Cached data and files” and click Clear
  4. Exit/Quit all browser windows and re-open the browser
Microsoft Internet Explorer
  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history
  2. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete
  3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies
  4. Exit/Quit all browser windows and re-open the browser
Apple Safari
  1. On your Mac device, open Safari
  2. In the Safari browser, from the top-bar menu (at the very top of the screen) choose Preferences
  3. In the pop-up window select the Privacy tab
  4. Click on Manage Website Data
  5. Click Remove All, and then confirm it by clicking on Remove Now in the next dialogue box
  6. Exit/Quit all browser windows & re-open the browser
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