Solve Kounta printing issues

Here's some settings to check in Mobi2Go to make sure your orders print out. 

Note

To familiarise yourself with the rest of the platform, make sure you check out our Self-Onboard Guide here.

 

Key Check Points

Receiving Orders

From your Dashboard go to SETTINGS. Scroll down & to the right of Receiving Orders click EDIT.

  • Register: Make sure a register is selected. Check that it is the register you are looking at to receive the order
  • Payments: Make sure the online and offline payments are selected. 

Click Save & click Check Connection to confirm Mobi2Go can reach Kounta. 


Store Hours

Make sure the store hours are correct and the store is currently open.

 

For more information about Updating Store Hours, please refer to our Help Centre article here. 


Scheduling

Click Change next to Scheduling & set to Orders will be printed immediately.

Testing

Payment Settings

From your Dashboard go to SETTINGS. Scroll down & to the right of Payment Settings click EDIT.

Under Payment Settings & Pay later/cash, if Accept cash on pick up is set to Yes, you're good to go. If not, click on the drop-down and change it to Yes. 

To the right-hand side under the heading Mobi2Go Payments Details, under the Payment Account drop-down change the selection to None/Sandbox Mode. 

  • Click Save in the bottom right-hand corner to submit change. 

Placing a test order

Go to the storefront and create a test account, make a test order & submit the test order.

In Kounta:

  • An orange notification will appear in the top right hand corner of the POS screen
  • You will need to accept the order, and then it will print
  • When the order succeeds, remember to change the payment settings back in Mobi2Go.

Payment Settings

From your Dashboard go to SETTINGS. Scroll down & to the right of Payment Settings click EDIT.

Under Payment Settings & Pay later/cash, if Accept cash on pick up is set to Yes, click on the drop-down and change it to No. 

To the right-hand side under the heading Mobi2Go Payments Details, under the Payment Account drop-down change the selection to the correct bank account.

  • Click Save in the bottom right-hand corner to submit change. 

 

If you need further assistance with your set up or have any other questions, please contact our Support team.

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