Things you need to know before refunding an order
- The refund feature is only available for full refund. For partial refund, you will need to reach out to us at support@mobihq.com.
- It will only be available for the users who are using MOBI Payments. Any other payment gateway, you will have to refund it via your payment gateway account.
- Make sure to login to MOBI admin with the account that you've used to create the MOBI Payments account.
- The refund process cannot be reversed which means once it is done, you will not be able to reverse it.
- How to get the order id? It will usually be located under the email confirmation receipt or in the failed order notification.
Step by step guide to Refunding a full order
Step 1
Go to sales page
Step 2
Click on "More option"
Step 3
Enter the order id into the order id field
Step 4
Click on search
Step 5
Click on return icon.
And you are done! Your customer will receive notification that their refund is on the way.
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