Things you need to know before refunding an order
- The refund feature is only available for full refund. For partial refund, you will need to reach out to us at firstname.lastname@example.org.
- It will only be available for the users who are using MOBI Payments. Any other payment gateway, you will have to refund it via your payment gateway account.
- Make sure to login to MOBI admin with the account that you've used to create the MOBI Payments account.
- The refund process cannot be reversed which means once it is done, you will not be able to reverse it.
- How to get the order id? It will usually be located under the email confirmation receipt or in the failed order notification.
Step by step guide to Refunding a full order
Go to sales page
Click on "More option"
Enter the order id into the order id field
Click on search
Click on return icon.
And you are done! Your customer will receive notification that their refund is on the way.